Contact us at:
SPJ Ltd t/a Salon Collective, Easton Business Centre, Felix Road, Bristol, BS5
0HE United Kingdom.
Telephone: FREEPHONE
0800 849 8028 OR +44 (0)117 954 0004
Complaints
Procedure: SPJ Ltd t/a Salon Collective endeavour to respond to any
complaint within 5 working days. It is the aim of SPJ Ltd to resolve complaints
within 10 working days. We will keep you informed throughout the whole process
of your complaint.
Payment: You
will be re-directed to SPJ Ltd t/a Salon Collective where we will take payment
via on-line sales [incl. VAT @ 17.5%] using Credit Card, cards accepted are:
Visa, Mastercard, Switch, Delta, JCB and Solo. Credit verified orders will be
confirmed by email. Unverified orders will be notified by email. We reserve the
right to refuse any order.
Shopping online is
easy and convenient, but we know that some of our customers prefer to use
alternative ways to shop.
The
following shopping options are also available: Phone You may call our offices
between 9.00a.m. and 5.30p.m. Monday to Friday on FREEPHONE 0800 849 8028 Post
: Please write to us at SPJ Ltd t/a Salon Collective, Easton Business Centre,
Felix Road, Bristol BS5 0HE with your order details and enclose a cheque or
your credit /debit card details. |
|
Security: All
transactions are cleared through WorldPay using a secure socket layer. WorldPay
use Thawte 2048 bit encryption systems. At the browser 128 bit SSL is used.
Credit card details will only be requested within this secure area.
Privacy: We are
committed to protecting your privacy. We will only use the information that we
collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order
and second, to provide you with the best possible service. The personal
information which we hold will be held securely in accordance with our internal
security policy and the law.
You
may always request to opt out of our mailing list by e-mailing us @
opt-out@salon-collective.co.uk The information we hold will be:
*
your name
*
address
*
phone number
*
email address
The
information we hold will be accurate and up to date. You can check the
information that we hold about you by e-mailing us. If you find any
inaccuracies we will correct it promptly. |